Privacy Policy

1. Information We Collect

We collect the following types of personal data:

• Contact Information: Name, email address, phone number, company name, and address when you submit a contact form, request a quote, or place an order.
• Order Information: Details about valves sent for regeneration, service preferences, shipping addresses, and payment information.
• Technical Data: IP address, browser type, operating system, and browsing behavior through cookies and similar technologies when you visit our website.
• Communication Data: Records of correspondence when you contact us via email, phone, or our website contact form.

2. How We Use Your Information

We use your personal data for the following purposes:

• To process and fulfil your valve regeneration orders
• To respond to your enquiries and provide customer support
• To send order updates, shipping notifications, and test reports
• To manage fleet accounts and provide personalised service
• To improve our website, services, and customer experience
• To comply with legal obligations and protect our legitimate interests

3. Data Protection

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit using TLS/SSL
• Secure storage systems with access controls
• Regular security reviews and updates
• Staff training on data protection best practices

4. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. Specifically:

• Order records: Retained for 7 years for tax and accounting purposes
• Contact form submissions: Retained for 2 years from last interaction
• Website analytics data: Retained for 26 months
• Warranty records: Retained for the warranty period plus 2 years

5. Your Rights Under GDPR

As a data subject, you have the following rights under the General Data Protection Regulation (GDPR):

• Right of Access: You can request a copy of the personal data we hold about you.
• Right to Rectification: You can request that we correct inaccurate or incomplete data.
• Right to Erasure: You can request deletion of your personal data in certain circumstances.
• Right to Restrict Processing: You can request that we limit how we use your data.
• Right to Data Portability: You can request your data in a structured, machine-readable format.
• Right to Object: You can object to certain types of processing, such as direct marketing.

To exercise any of these rights, please contact us at info@truckvalves.com. We will respond to your request within 30 days.

6. Cookies

Our website uses cookies and similar technologies to enhance your experience. We use the following types of cookies:

• Essential Cookies: Required for the website to function properly (e.g., session management, security).
• Analytics Cookies: Help us understand how visitors interact with our website so we can improve it.
• Functional Cookies: Remember your preferences and settings for a better experience.

You can control cookies through your browser settings. Disabling essential cookies may affect website functionality.

7. Third-Party Services

We may share your data with the following categories of third-party service providers, who process data on our behalf:

• Shipping carriers: To deliver and return valves (name, address, phone number)
• Payment processors: To handle secure payment transactions
• Website hosting: Cloudflare (infrastructure and CDN services)
• Analytics: To understand website usage and improve our services

All third-party providers are contractually obligated to protect your data and process it only for the purposes we specify.

8. International Data Transfers

Your data may be processed in countries outside the European Economic Area (EEA). When this occurs, we ensure appropriate safeguards are in place, including:

• Standard Contractual Clauses approved by the European Commission
• Adequacy decisions by the European Commission for certain countries
• Other legally recognized transfer mechanisms

9. Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices or for legal, regulatory, or operational reasons. Any changes will be posted on this page with an updated "last updated" date. We encourage you to review this policy periodically.

For significant changes that materially affect how we process your personal data, we will make reasonable efforts to notify you (e.g., by email if you are an existing customer or through a notice on our website).

10. Contact Information

If you have any questions about this privacy policy or our data practices, please contact us: